Key Information

Before placing an order with Adjustacare Pty Ltd, please take a moment to review the key points below. These are highlights only — full terms and conditions follow.

• End users are responsible for clarifying any discounts or rebates that may apply through their plan manager or any other service provider.
• If you are a plan manager or service provider, it is your responsibility to confirm any discounts or rebates offered by Adjustacare Pty Ltd with your client.
• For change-of-mind returns, a 20% restocking fee may apply.
• Our total liability is limited to the amount you paid for the relevant product. We are not liable for any consequential or indirect losses.
• Your rights under Australian Consumer Law remain unaffected.

1. Introduction

These terms and conditions (the Terms) are between Adjustacare Pty Ltd (ABN 80 659 705 905) (referred to as we, our or us) and you, the customer placing an order for products.

If you are purchasing on behalf of an organisation or employer, you confirm that you have authority to act on their behalf and to bind them to these Terms.

3. Orders

(a) By accepting a quote, placing an order, or making full or part payment, you agree to these Terms.

(b) If relevant, it is your responsibility to clarify any rebates or discounts directly with your plan manager or service provider.

(c) Plan managers or service providers must confirm any rebates or discounts offered by Adjustacare directly with their client.

(d) When you place an order, you’re offering to purchase the products listed for the prices shown on our website or in an official quote (including taxes, delivery fees and any other charges).

(e) All orders are subject to our acceptance. If we are unable to fulfil your order, we’ll notify you as soon as possible. Once we confirm your order, a binding agreement exists for the supply of products in accordance with these Terms.

(f) Please review all order details carefully before confirming your purchase, including delivery information, product details, and pricing.

(g) We may, at our discretion, cancel an accepted order before delivery — for example, where there is a significant supply delay, a pricing or listing error, or an event beyond our reasonable control. If this happens, we’ll contact you and refund any payments made.

(h) Services: You may request services (including product servicing or maintenance). Any such services and related fees will be detailed in a formal quote.

4. Price and Payments

(a) You agree to pay the total purchase price of all products ordered, including delivery charges and any applicable service fees (the Price). All prices are listed in Australian dollars (AUD) and include GST where applicable.

(b) For online orders, payment must be made upfront using one of the available payment methods. Offline purchases are subject to the payment terms outlined in your quote or agreement.

(c) Payments must not be made using fraudulent or unauthorised methods. By using a debit or credit card, you confirm that you are the authorised cardholder.

(d) We may process payments via trusted third-party providers. These providers may have additional terms and conditions that apply to your transaction.

(e) We do not store any credit card information. All payment data is securely processed by our third-party payment partners.

(f) For international orders, you may be required to pay customs duties, taxes, import fees or foreign currency fees in addition to the listed price.

(g) Promotional discount codes may be offered from time to time and must be entered at checkout to be valid.

5. Delivery, Title, and Risk

(a) Products will be delivered to the address you nominate at checkout. We deliver within the regions listed on our website or as otherwise arranged. If you are outside our delivery area, please contact us to discuss available options.

(b) We generally dispatch in-stock items within three (3) to five (5) business days of receiving your order and cleared payment. Non-stock or custom-scripted products will be dispatched once received from our suppliers. All delivery timelines are estimates only.

c) Delivery within 4 (four) to twenty one (21) days depending on stock availability and location of delivery. Larger items such as beds & mattresses may take longer. For more accurate shipping information, please call the store.

(d) Some of our deliveries are managed by third-party couriers, and a signature may be required upon receipt. If no one is available, the courier may leave the parcel at your address (where safe to do so) or redirect it to your nearest post office.

(e) Ownership of the goods passes to you once payment is received in full. Until that time, the products remain the property of Adjustacare Pty Ltd.

(f) Risk in the products transfers to you once the order has been delivered to your nominated address.

6. Warranty and Refunds

Warranty Exclusions

The Adjustacare warranty does not cover damage or faults resulting from:

• Abuse, misuse, negligence, or accidental damage
• Incorrect operation or improper storage
• Repairs, servicing, or modifications carried out by unauthorised persons
• Commercial or institutional use
• Overloading or use beyond the product’s intended capacity
• Labour costs incurred by persons other than authorised Adjustacare staff

Freight Costs for Warranty Claims

Freight costs associated with warranty claims to and from Adjustacare are the responsibility of the purchaser.

If an item is received brand new and faulty, Adjustacare will cover all freight costs for return and re-delivery, provided we are notified within 7 days of delivery.
 Warranty claims lodged outside this 7-day period will require the purchaser to cover all freight costs.

Please note: warranty coverage applies to manufacturing defects or faulty products only, for the specified warranty period. It does not cover accidental damage, normal wear and tear, or routine maintenance adjustments.

Returns Policy

Stocked Items – Change of Mind or Unsuitability

Adjustacare accepts returns or exchanges for change of mind or unsuitability on full-priced stocked items only, subject to the following conditions:

• The return request is made within 7 days of receiving the item
• The item is unused, in brand new condition, and in its original, undamaged packaging
• The item has not been assembled, installed, tested, or put into service

All return and exchange freight costs are the responsibility of the customer.
 A 20% restocking fee applies to all approved returns.

Items returned in anything other than mint; unused condition will not be accepted.

To initiate a return, exchange or store credit, please contact us at sales@adjustacare.com.au. We will provide instructions should you meet the necessary requirements.

Approved refunds will be issued to your original payment method within 7 business days after receiving and inspecting the returned item. Pending the circumstances, a store credit may be issued in place of a refund.

 

Return Exclusions

Returns for change of mind or unsuitability will not be accepted in the following circumstances:

• Requests made after 7 days from receipt of the item
• Items that have been used, tested, installed, or put into service
• Exchanged items
• Hygiene-related products, including (but not limited to) toilet products, shower products, and cushions
• Items with a purchase price over $2,000.00
• Items requiring fitting or installation once installed
• Government, NDIS, or institutional orders
• Discounted, clearance, promotional items, or items sold at a negotiated price

Incorrect Items Supplied

If Adjustacare supplies an incorrect item, please notify us on the day of delivery so we can arrange collection of the incorrect product and delivery of the correct item at no cost to you.

Please note: opening, testing, or using the item will void any claim for incorrect supply.

Special Orders / Non-Stocked Items

Some products displayed by Adjustacare are non-stocked or special-order items, meaning they are ordered specifically to meet your requirements.

Special order items:

• Require full payment upfront
• Are non-refundable and non-returnable for change of mind or unsuitability
• Cannot be cancelled once the order has been placed with the supplier

Australian Consumer Law

Adjustacare complies fully with Australian Consumer Law. Faulty items will be assessed and managed in accordance with ACCC guidelines.

For further information regarding consumer guarantees and exclusions, please refer to the official ACCC website.

7. Limitations of Liability

To the extent permitted by law and subject to your ACL rights:

• Neither party is liable for consequential or indirect losses.
• Liability will be reduced to the extent that it was caused or contributed to by the other party.
• Our total liability under these Terms will not exceed the total price paid for the relevant product.

All information and materials provided on our website or with our products are general in nature. They do not replace medical advice or diagnosis. You are solely responsible for determining the suitability of our products for your individual needs, and we recommend consulting a qualified professional where appropriate.

8. Website Use

When using www.adjustacare.com.au, you must not:

• Breach another person’s privacy or legal rights;
• Post or transmit offensive, threatening, or defamatory material;
• Interfere with or damage the website;
• Upload viruses, malware, or engage in hacking activity;
• Use automated tools (e.g. bots or scrapers) to extract data; or
• Assist others in committing any of the above actions.

9. General Provisions

(a) Amendments: We may update these Terms at any time by publishing a revised version on our website. The Terms in effect at the time you place your order will apply.

(b) Assignment: Neither party may transfer their rights or obligations under these Terms without the other’s written consent, except that Adjustacare may assign debts to a collection agency.

(c) Dispute Resolution: Before initiating court proceedings, both parties agree to attempt to resolve any dispute in good faith, including mediation if necessary.

(d) Force Majeure: We are not liable for delays or failure to perform obligations due to events beyond our reasonable control (e.g. natural disasters, pandemics, or government restrictions).

(e) Governing Law: These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of NSW courts.

(f) Notices: Notices must be in writing and sent via email or post. They are deemed received after approximately 48 hours if posted or immediately if emailed.

(g) Relationship: These Terms do not create any partnership, employment, or agency relationship between the parties.

(h) Third-Party Links: Our website may include links to third-party sites, which we do not control or endorse.

10. Definitions

• Consequential Loss: Includes loss of profit, revenue, opportunity, data, goodwill, or other indirect losses.
• Force Majeure Event: Circumstances beyond reasonable control (e.g. natural disasters, war, pandemics, or government orders).
• Liability: Any claim, loss, cost, damage, or expense arising in connection with these Terms.
• Services: Any maintenance or related services provided by Adjustacare as outlined in a quote.
• Services Fee: The agreed fee for those services.
• Site: Our website, adjustacare.com.au.
• Quote: A written estimate provided by Adjustacare outlining the products, services, and applicable fees.

Shipping Policy

• Dispatch: All orders are generally dispatched within three (3) to five (5) business days of receiving your order and cleared payment. Non-stock or custom-scripted products will be dispatched once received from our
  suppliers. All delivery timelines are estimates only.
• Shipping Times: Standard shipping takes approximately 4-21 business days depending on stock availability and location of delivery. Larger items such as beds & mattresses may take longer. For more accurate shipping information, please call the store.
• Shipping Costs: Shipping fees are calculated at checkout based on your order size and location.
• Tracking: Once your order has shipped, you will receive a confirmation email with tracking details.
  
  
  

Returns & Exchange Policy

• Eligibility: Adjustacare accepts returns or exchanges for change of mind or unsuitability on full-priced stocked items only, subject to the following conditions;

• The request is made within 7 days of receiving the item.
• The item is unused, in brand new condition, and in its original, undamaged packaging.
• The item is not assembled, installed, tested, or put into service.

• Returns / Exchange Process: To initiate a return, exchange or store credit, please contact us at sales@adjustacare.com.au. We will provide instructions should you meet the necessary requirements.
• Return / Exchange Shipping Costs: All return and exchange freight costs are the responsibility of the customer unless the item is faulty or damaged upon arrival. A 20% restocking fee applies to all approved returns/exchanges.
• Refunds: Approved refunds will be issued to your original payment method within 7 business days after receiving and inspecting the returned item. Pending the circumstances, a store credit may be issued in place of a refund.
  
   

For any questions and notices, please contact us at:
Adjustacare Pty Ltd
ABN: 80 659 705 905
Email: sales@adjustacare.com.au
Website: www.adjustacare.com.au