Adjustacare Pty Ltd (ABN 80 659 705 905) (we, us, or our) values your privacy and is committed to protecting the personal information you provide or that we collect when interacting with you. This Privacy Policy explains how we manage and safeguard your personal information.

Information We Collect

Personal information refers to any information or opinion about an identifiable individual, whether true or not, and whether recorded in material form or not.

The personal information we may collect includes:

• Identity information: your name and age.
• Your allied health professional and/or payor, if you are a customer.
• Contact information: telephone number, address, and email.
• Financial information: bank account and payment card details (handled through a third-party payment processor; we do not store or access this information).
• Transaction information: payment details and records of products or services bought from or sold to us.
• Technical and usage information: IP address, login data, browser session details, device information, geo-location, website usage, acquisition sources, search queries, analytics, and communications with our website (including via cookies).
• Profile information: account username and password, purchase history, and support requests.
• Interaction information: surveys, contests, promotions, events, or other interactive features you participate in.
• Marketing and communications preferences: your preferred communication methods and marketing choices.
• Professional information: for workers or job applicants, details about professional experience and prior positions.

Sensitive information is personal information requiring extra protection, including:

• Racial or ethnic origin, political opinions, religion, trade union membership, philosophical beliefs, sexual orientation or practices, criminal record, health information, or biometric information.
• NDIS number, if shared or used in transactions with your payor.
• Health or disability information you share, or we infer from your purchases or enquiries.
  
  

How We Collect Personal Information

We collect personal information in multiple ways, including:

• Directly from you, in person, by phone, email, or online.
• When you complete forms, register for events, newsletters, or surveys.
• When you apply for employment with us.
• From third-party services, such as analytics providers, cookie providers, or marketing partners.
  
  

Why We Collect, Hold, Use and Disclose Personal Information

Personal information is collected, used, and disclosed for purposes including:

• Allowing access and use of our website, including providing logins.
• Conducting business, dispatching products, and registering attendance at clinical events.
• Responding to your enquiries and support requests.
• Internal record-keeping, administration, invoicing, and billing.
• Market research, analytics, business development, and improving services, apps, and social media platforms.
• Marketing and promotion of events, experiences, or information we believe may interest you.
• Running competitions or offering additional benefits.
• Considering employment applications.
• Complying with legal obligations or as otherwise authorised by law.

Sensitive information is only collected, used, and disclosed for:

• Purposes you consent to.
• The main purpose for which it is collected (e.g., to provide products or services).
• Secondary purposes closely related to the primary purpose.
• Contacting emergency services or next of kin when there is a serious risk to life, health, or safety and consent cannot reasonably be obtained.
• Where required or authorised by law.
  
  

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Your allied health professional or NDIS plan manager.
• Our employees, contractors, or related entities.
• IT service, web hosting, and data storage providers.
• Marketing and advertising service providers.
• Delivery or logistics providers.
• Professional advisors, auditors, insurers, or bankers.
• Payment processors.
• Potential or existing agents or business partners.
• Sponsors or promoters of competitions or promotions.
• Third parties in the event of business transfer.
• Courts, tribunals, or regulatory authorities when required by law.
• Analytics providers and other service providers for processing data.
• Any other parties as required or permitted by law, including via subpoena.

Google Analytics: We use Google Analytics Advertising Features and related cookies, which may collect technical and usage information. You can opt out of these features using Google’s Opt-out tools, Ads Preferences Manager, or device-specific settings. Links for more information:

• Google Analytics Opt-out Browser Add-on
• Google Ads Preferences
  
  

Overseas Disclosure
Some third-party providers we use may store, transfer, or access personal information outside Australia. Any overseas disclosure is conducted in line with the Australian Privacy Principles.

Your Rights and Controlling Your Personal Information

• Choice: You are not required to provide personal information, but withholding it may limit our ability to provide products or services.
• Third-party information: If you provide information about someone else, you confirm you have their consent.
• Restrict or unsubscribe: To object to direct marketing or unsubscribe from communications, contact us or use the opt-out tools provided.
• Access: You may request access to your personal information. An administrative fee may apply, and we may withhold access if legally permitted. Alternative forms of access may be provided where appropriate.
• Correction: If your information is inaccurate, incomplete, or misleading, you can request corrections. Legal limitations may apply.
• Complaints: Complaints can be lodged with us directly. If unresolved, you may contact the Office of the Australian Information Commissioner.

Storage and Security
We implement physical, electronic, and managerial measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Important: Internet transmission is not completely secure; any information sent or received online is at your own risk.

Cookies
Cookies store user preferences and enhance website functionality. They do not directly reveal your personal information but may be linked to it if you provide information while using our website.

You can block cookies via browser settings, though some website features may be inaccessible.

Links to Other Websites
Our website may link to third-party sites. We are not responsible for their privacy practices or protection of personal information provided to them.

Amendments
We may update this Privacy Policy at any time by publishing the revised version on our website. We recommend checking www.adjustacare.com.au regularly for updates.

For any questions and notices, please contact us at:
Adjustacare Pty Ltd
ABN: 80 659 705 905
Email: sales@adjustacare.com.au           
Website: www.adjustacare.com.au